Get in Touch With Us

Got a question about a bonus code, spotted something on the site that needs updating, or just want to tell us how we can do better? This page covers how to reach us and what kind of messages we can actually help with.

How to Reach Our Team

Email is the best way to get in touch. Send your message to [email protected] and a member of our team will read it and reply personally — we don't rely on canned auto-responses. We aim to get back to most enquiries within a couple of working days, though it can take a little longer if we're dealing with a lot of messages at once.

Including a short subject line about what your message concerns helps us route it to the right person and get you a useful answer sooner, rather than a generic one.

What We Can Help With

• Bonus and promo code questions — If a bonus code mentioned on the site isn't behaving as described, or you want clarification on a clearing requirement or time limit, let us know which offer you mean and we'll look into it.
• Accuracy reports — Bonus terms, rake structures and welcome offers at crypto poker sites change more often than most industries. If you find something on this site that looks out of date, tell us and we'll verify it against the current terms.
• General questions about our reviews — If anything in our coverage of CoinPoker or the other operators listed on the site is unclear, ask us directly rather than guessing.
• Content suggestions — If there's a crypto poker topic, offer or comparison you'd like us to cover, we're happy to hear it.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We can point you toward support resources, and you can also contact the National Council on Problem Gambling helpline at 1-800-GAMBLER at any time.

What We Cannot Help With

We're an independent review site, not CoinPoker or any of the other operators we cover. We can't process deposits, withdrawals, account verification, or resolve disputes about a specific hand or table — those requests need to go to the operator's own support team through your account. We also can't offer personal financial, legal or tax advice; for anything along those lines, speak to a qualified professional.

If your question is really about how a bonus code works in general, or which offer might suit you, our Best Non GamStop Casinos 2026 page and our main CoinPoker coverage are good starting points before you email us.

A Note on What Drives This Site

This site may earn a commission when readers sign up through some of the links on it. That never decides how we rank or describe an operator — our assessments are based on researching each site's terms, games, payment process and reputation, not on which one pays the most. If you think we've gotten something wrong, or slanted, tell us. We take that seriously.

Before You Get in Touch

A few quick things to have ready when you email us — it saves time on both sides:

1. The name of the operator or offer your question relates to
2. Roughly when you noticed the issue, or which page you were reading
3. Any relevant detail, such as a promo code you tried to use, if that's the subject of your message

You don't need an account with us to reach out, and there's no obligation attached to sending a message — we just want to hear from real readers with real questions.

This site is intended for adults aged 21 and over. Online poker and gambling carry a real risk of losing money, and no amount of skill removes that risk entirely. If gambling stops being fun or starts affecting your life, help is available through the National Council on Problem Gambling at 1-800-GAMBLER.